Question 1

How often do you clean?

Accepted Answer

Our standard recurring service is weekly pet waste removal. We also offer one-time and initial cleanups when you need a fresh start or occasional help.

Question 2

What happens if it rains?

Accepted Answer

We work in light rain whenever it is safe and effective to do so. If severe weather, lightning, or heavy storms prevent a thorough cleanup, we reschedule your visit for the next available service day at no extra charge and let you know by text or email.

Question 3

Do I have to be home?

Accepted Answer

No. As long as we can safely access your yard, you do not need to be home. We simply ask that gates are unlocked or that a secure access code is provided.

Question 4

How do payments work?

Accepted Answer

We use secure online billing. Once your service is approved and active, you will receive payment requests through your customer portal and can pay easily online.

Question 5

How do I request service?

Accepted Answer

Start with our free quote form. Share a few details about your yard and dogs, and we will review your request and send a custom quote for your approval.

Question 6

What if my gate is locked?

Accepted Answer

Just share a gate code or leave the gate unlocked on your service day. We always confirm gates are closed and secure before we leave your property.

Question 7

Can I pause service?

Accepted Answer

Yes. Just give us at least 48 hours notice before your next scheduled visit and let us know your restart date. Pauses are available for vacations, weather, or any short break — we will confirm the pause and reactivate your recurring service automatically on the date you choose.

Question 8

Do you sanitize equipment?

Accepted Answer

Yes. We clean and sanitize tools between yards to protect the health of your pets, your family, and your property.

Question 9

Do you clean commercial properties?

Accepted Answer

Yes. We offer commercial pet waste services for apartment communities, parks, and other properties. These are custom-quoted based on the size and needs of the property.

Question 10

What if I get another dog?

Accepted Answer

Let us know as soon as your household changes. We will update your plan and send a revised quote if your pricing tier changes.

Question 11

How does billing work?

Accepted Answer

Recurring weekly service is billed monthly in advance, and one-time cleanups are billed after service is complete. You will receive a digital invoice with a secure online payment option, and your card on file is charged automatically on the billing date.

Question 12

Can I cancel?

Accepted Answer

Yes. There are no contracts. You can cancel anytime with reasonable notice, and we will make the process simple and hassle-free.

Question 13

Can I change service days?

Accepted Answer

Service day changes are usually possible based on route availability in your neighborhood. Reach out with your preferred day and we will confirm the earliest route we can move you to — typically within one or two service cycles.

Question 14

How quickly can service begin?

Accepted Answer

Once your quote is approved, your first visit is typically scheduled within three to five business days, depending on route availability in your neighborhood. Initial cleanups are prioritized so your recurring service can start on your regular day right after.

Frequently asked questions